1. ALL items are REFUNDABLE IF NOT USE AND IN ORIGINAL BOX
2. There is a 72-Hour return policy for defected material in or within the item (fr small panels only )
3. We do not give refunds or exchanges for items held after 72-Hours.
4. Items are refundable ONLY if we made an error in processing the order and it is returned within 7 days of customer receipt as per tracking records. EMAIL US to info@Customsims.Com to receive a RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA #). When you receive your RMA number from our customer care team, you will also receive instructions on where to ship the item. Your package must list the RMA # on the package, and you need to enclose a copy of your receipt or invoice in the package, along with your name, address and telephone number (we cannot process returns if we do not have a valid phone number.) For your security, we recommend that you use an insured carrier such as UPS, FedEx or the USPS Priority Mail (with insurance). item/order that been delayed due to software update that not held by Custom Sims Inc. will not be eligible for cancellation if 90 days did not pass from the day of software update announcement
PLEASE TAKE CARE WHEN SHIPPING ITEMS BACK TO US - WE CANNOT ISSUE REFUNDS IF THE MERCHANDISE ARRIVES BACK TO US IN A CONDITION THAT, IN OUR OPINION, IT CANNOT BE RESOLD OR CONSIDERED NEW. You are responsible for all return shipping charges, and insurance.
5. It is the customer’s responsibility to file a claim with the postal service used for damages merchandise.
6. Customer will be responsible for shipping charges to Customsims.Com.
7. If your order has already been printed or collected by the courier for dispatch, unfortunately we CANNOT cancel your order. If your order is still processing, we will send you a refund for the amount you paid, minus a $5.00 administration fee.
8. For any authorized item returned THERE WILL BE A 25% RESTOCKING FEE.
9. All Payments are made through PayPal secure hosted payment pages.
10. Full package simulator , simulator units, custom order and custom cut are NOT REFUNDABLE !
11. You can use this feature even if you do not have a PayPal account.
12. Customsims.Com reserves the right to change to the closest resemblance in any shape, size or form any figurine on an item that may have a figurine that has become discontinued by its manufacturer. Manufacturer outer packaging may also be changed, which we are not responsible for, but we guarantee that the product will be seen through the individual packaging of some sort.
13. All shipping expense are on customer responsibility
Approximate Shipping Time Calculations
• Items will be shipped within 7-5 business days upon PayPal verification payment is completed.
• Then add 2-3 business days for Priority Shipping.
• This is approximately when you should receive your order.
• Items shipped using UPS according to the shipping option that customer choose in the checkout process.
• IF YOU HAVE ANY QUESTION REGARDING YOUR ORDER, PLEASE FEEL FREE TO EMAIL US AT info@Customsims.Com